What we are looking for:

• Are you a technical whiz who loves solving problems and helping people?
• Are you a great communicator, both in writing and verbally?
• Are you a patient and empathetic listener who can understand and address clients’ concerns?
• Are you detail-oriented and able to document solutions effectively?

Responsibilities:

• Provide technical support to clients via phone, email, or chat.
• Troubleshoot and resolve technical issues, ranging from software glitches to hardware malfunctions.
• Collaborate with clients to understand and diagnose their technical problems.
• Document support interactions, including issue identification, resolution steps, and follow-up.
• Escalate complex issues to higher-level support or development teams when necessary.
• Stay up-to-date with our products and services to provide accurate information to clients.
• Contribute to our knowledge base by creating and updating support articles.

Qualifications, Skills & Experience:

• 3 years of experience in technical support or a related field.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent written and verbal communication skills.
• CompTIA A+ and Microsoft Certified Professional certifications.
• Proficiency in various technical skills relevant to your industry.
• A passion for helping others and a commitment to client satisfaction.